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The Educational Warehouse uses Aramex Couriers, Couriers Please, FedEx, Sendle, TNT, Toll, DHL or Australia Post (limited) for our deliveries.  This policy sets out details of delivery for your online purchases. If you require clarification or have any questions, please contact our Customer Service on 0410 711 313 (8.30am to 5.00pm Monday to Friday).

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All deliveries are made 8.30am to 5.00pm Monday to Friday.  Orders will leave our warehouse in 1-7 working days from the date the order is placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

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• 3-5 working days for delivery to a capital city in any State.

• 7-14 working days for delivery to most large regional towns; and

• 10-18 working days for delivery to other remote locations.

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*During peak periods (Easter, Xmas or Back to School), longer dispatch or delivery times may occur. .​

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Please note that these dispatch and delivery times are estimates only, and actual delivery times may vary. We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. ​If you require a package express, we recommend you purchase the express option for your shipment.

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Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the supplier from your representative. Please note that the supplier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the supplier.​

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Need an Order Earlier

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If you require a package by a certain date, please contact us prior to placing your order to make sure we can deliver in that time frame as some item may be out of stock or waiting for international shipments to arrive.

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Pre-order Products

There are products on the website that are marked pre-order.  We do not hold stock of these products as they are ordered from our Australian Wholesale when orders are placed.

 

If your order contains both ‘pre-order’ and ‘non-pre order’ items, then you order will be held until all products have arrived in your order.  If you prefer to have your order sent earlier, and the remainder of products sent later, then there will be a second delivery fee for the second delivery.  You will be contacted via email, after the purchase asking if you would like it held or send now, with a quote of the extra postage fee so you know the costs.

  

You can add note into your order in shopping cart if you what to advise us how to handle the order, either "hold the order" or "ship separately with extra postage fees".  You can add extra items to the second shipment prior to us shipping as it will be treated as a second order, please make sure to do this as soon as possible for us to amend your order.  

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Cost of Delivery or Options

Our standard and express postage rates are based on order size and are listed below.

 

Standard Shipping Cost

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Basket value                          Courier           Australia Post 

$0.00 - $124.99                      $14.95                 $16.95

$125.00 - $349.99                  $19.95                 $21.95

$350.00 - $549.99                 $24.95                 $26.95

$550.00 - $749.99                 $29.95                 $31.95

$750.00 plus                          $39.95                 $41.95

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Express Postage Costs:

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Basket value                           Couirer           Australia Post

$0.00 - $124.99                      $29.95                 $33.95

$125.00 - $349.99                  $45.95                 $49.95

$350.00 - $549.99                 $59.95                 $63.95

$550.00 - $749.99                 $74.95                  $78.95

$750.00 plus                          $85.95                  $89.95

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For heavy or bulky items or delivery to rural and remote areas within Australia or items requiring export internationally there maybe additional costs and these will be quoted separately or where an order in total weighs over 20kgs. We will contact you through email for conformation of this quotation to continue with the order.​​

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E-book Only Orders – Free (eBooks are marked with logos and in the title states eBook)

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Click & Collect Orders – Free

 

• Highland Park Gold Coast is collection.

• You will be sent an email with conformation when order is ready for collection and details on how to collect.

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My order is incorrect or would like to add to my order?

Please contact our office by phone in office hours (details are on our contact us page) straightaway so we can help you.  Only if you order has not been packed or dispatched can we amend your order.  

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My delivery is in a rural area? How am I affected by freight costs?

For regional and remote customers, we will further subsidise costs to minimise impact in these areas.

 

​International Fees - please contact us for a quotation in your country is not listed below as we can deliver to anywhere in the world.  

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New Zealand - up to 2kgs $40.00 ($12 for every extra 1kgs)​ (If payment is completed on a credit or debit card this extra fee will be charged prior to shipping the order with an email to follow).

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Papua New Guinea - up to 2kgs $70.00 ($12 for every extra 1kgs)​ (If payment is completed on a credit or debit card this extra fee will be charged prior to shipping the order with an email to follow).

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• The address use is the one you give on your order form.

• Orders are not accepted until payments have been cleared into our account.

• It is recommended to use the name of the person who is most likely to collect the package in your shipping details as we do not allow carriers to safe drop packages if no one is at the property to accept the package. Carriers may ask you to show current ID to collect the package from the local post office or depot.  We cannot change the name on this package once it has left our warehouse.  

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What happens if an item I ordered was out of stock?

 

If one of the items you have ordered is out of stock, we will contact you with estimated time frame when this item will be back in stock or options for you to choose to handle your order.  This could be an extra postage fee or hold the order until all items arrive or a refund.  Your order will be placed on hold until we hear back from you with confirmation.

 

If you would like an update on when a product will come back into stock, please email us at neralea@outlook.com.

 

Returned Packages

 

If package is returned back to our office due to the carrier was unable to delivery or no communication from the receiver to give further instruction in regard to delivery, you will be charged a second postage charge at the full rate charged to us by our postal company.  

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Important Notice re: Customs Fees

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Customs fees or import duties on merchandise ordered from overseas.

 

Please be aware that these charges are the customer's responsibility and are beyond our control.

 

We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

 

By law, we have to declare the status (i.e. "merchandise" or "gift") and the value of each parcel accurately.

 

It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods for the reduction of import duties/tax fees.

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What if my order hasn't arrived in the estimated time?

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Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

 

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

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If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. 

 

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

 

Please check your confirmation email to confirm your delivery address was correct.

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How to track your parcel:

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You will receive a notification to the nominated email address when our dispatch department update your order as shipped.  This email will have the carrier and tracking so you can track your package.

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• Aramex Couriers https://www.aramex.com.au/

• Couiers Please https://www.couriersplease.com.au/

• Transdirect https://www.transdirect.com.au

• Australia Post https://auspost.com.au

• Fedex https://www.fedex.com/en-us/home.html

• Sendle  https://www.sendle.com/

• TNT https://www.tnt.com/express/en_au/site/home.html​

• DHL https://www.dhl.com/au-en/home/tracking.html

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Ways to ensure you don't miss your delivery:

 

It's always best to have a parcel be delivered where someone will be available to sign for the parcel - this is the safest option for delivery. If you are unable to do this, you can leave delivery instructions during checkout, such as "Leave Parcel at Front Door". 

 

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

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Thanks for understanding.

The Educational Warehouse