Refund / Cancellation Policy
Your satisfaction is very important to us.
Can I return something I've purchased?
If you are not 100% happy with your purchase, we’re happy to offer a store credit or exchange of the purchase price, minus postage (the cost for us to post) and insurance costs with a 10% restocking fee. Simply return the product in its original condition in all wrappers, tags or packaging unopened within 14 days of delivery of your package, and we will arrange for your reimbursement (return postage cost is payable by the consumer).
Items that are not refundable are DVDs, CDs, Streaming Codes and eBooks - please choose carefully as we don't refund these items.
The Educational Warehouse offers a 30-day money back guarantee for returns, if the item is not as described, fault or damaged in transit.
This policy includes rights Australian consumers are entitled to under the Australian Consumer Law.
Your right of cancellation
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You can cancel your order without giving any reason within 14 days from the day on which you receive your items. You must notify us of your cancellation. You can notify us through our returns form at the bottom of this page for us to approve the return prior to you returning the order back to The Educational Warehouse. No return will be approved over the phone or after it has been sent back to us.
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You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. You must send the item back to us no later than 14 days from the days on which you notified us of your cancellation, by following the instructions we send you.
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We will send an online code for you to repurchase no later than 14 days from the day on which we receive the item back from you or, if earlier, the day on which you provide evidence reasonably acceptable to us that you have sent the item back.
Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive the product/s back to us unopened and unused, in the original packaging.
Faulty/Damaged Items
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo or video of the fault or damage.
Incorrect Item
If you have received an item that isn't what you ordered, please take a photo and contact us within 24 hours of delivery. We all make errors; we are very sorry if this happens to you, and we will correct our mistakes.
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Please don't dispose of the item until we've had a chance to process you return form below!
HERE'S HOW IT WORKS
1. Get in touch
Fill out our returns form below for our staff to process your return back to us or email us at tewsales@outlook.com. Email is a great option when a product has been damaged in transit as you can attach photos of the damage which we require as all package have insurance that we need to claim from the carrier.
Please contact us before sending your item back to us - it makes the process a lot easier!
2. We'll get back to you
One of our Customer Service team members will contact you via email or phone with instructions on how to return you item/s. They will arrange how the return of the product/s are sent back to us (change of mind returns as paid by purchaser).
3. Pack & Send
Pack up your item carefully, so it reaches us safely. You can re-use your The Educational packaging, or a similar sized box or packaging, if you no longer have it. Almost anything can be use (cut a box up to wrap around a book for protect, wrap in a plastic bag to protect from water, old bubble wrap or anything you might have on hand).
Following the instructions emailed to you, print your return shipping label (if one is sent), and tape it to the front of the box/package.
Drop the parcel off at your nominated Parcel Point or Australia Post outlet for processing or we may even have it collected from your door (you will be notified of the best option at the time).
4. Then what happens?
Returns from metro areas usually arrive to us within 7 working days and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 2 business days of your return arriving back to us.
We'll be in touch as soon as your return is complete.